Terms of Service

Last Updated: November 26, 2025

These Terms of Service ("Terms") govern your access to and use of the Converra platform, including the web application, APIs, SDKs, optimization agents, simulations, analytics, and any related services (collectively, the "Service") provided by Converra ("Converra," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

These Terms are designed to reflect the architecture, functionality, and behavior of the Converra platform as described in our system and product documentation.

1. Definitions

For purposes of these Terms:

  • "Account" means the account associated with you or your organization that is required to use the Service.
  • "API" means any application programming interface provided by Converra, including REST, SSE, and WebSocket endpoints.
  • "Customer," "you," "your" means the individual or entity using the Service.
  • "Customer Data" means all data, content, prompts, conversations, files, memories, contexts, embeddings, metrics, and other information you or your Users submit, upload, send to, or store in the Service.
  • "Documentation" means any online or written materials describing the Service, including API docs, integration guides, and architectural descriptions.
  • "LLM Providers" means third-party large language model providers and related services (e.g., OpenAI, Anthropic, Google, xAI) used by Converra to process Customer Data.
  • "Subscription" means a paid plan granting you access to the Service subject to certain limits and features.
  • "Users" means individuals you authorize to access the Service under your Account, including employees, contractors, and agents.

2. Eligibility and Account Registration

2.1 Eligibility

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your organization.

2.2 Account Registration

To use the Service, you must create an Account. You agree to provide accurate and complete information and to keep it updated.

2.3 Account Security

You are responsible for maintaining the confidentiality of your login credentials and API keys, and for all activities that occur under your Account. You must promptly notify us of any unauthorized access or security incidents involving your Account or API keys.

3. Description of the Service

3.1 Overview

Converra is a multi-tenant AI performance and optimization platform that helps you analyze, simulate, and improve production AI agents and workflows via off-production simulation, evaluation, memory systems, analytics, insights, governance, and rollout controls.

3.2 Core Capabilities (Non-Limiting)

The Service may include, without limitation:

  • Prompt and workflow optimization using multi-phase agents (analyze → plan → generate → simulate → score → validate → roll out).
  • Simulation of persona- and scenario-based conversations for evaluating variants.
  • Metrics and scoring (including unified 0–100 scoring for AI performance and operational metrics).
  • Memory, context, and embedding infrastructure for storing and retrieving contextual information.
  • Insights and analytics over conversations, prompts, users, and client entities.
  • Start-chat onboarding and conversation submission/ingestion flows.
  • Usage and billing dashboards, metering, and Stripe-based payment flows.
  • Public and private APIs, SSE streams, and WebSocket events for integration with third-party applications.

3.3 No Guarantee of Specific Functionality

The specific features and capabilities of the Service may evolve over time. We may add, modify, or discontinue features at our discretion (see Section 11).

4. Multi-Tenancy, Access, and Roles

4.1 Multi-Tenant Model

The Service is designed as a multi-tenant platform. Data and operations are logically scoped to a tenant or customer identifier (e.g., ConverraCustomerId). We implement tenancy isolation and authorization checks to keep customer environments logically separated, but you acknowledge that the Service is operated on shared infrastructure.

4.2 User Roles

Within your Account, Users may have different roles or permissions (e.g., administrators vs. standard Users). You are responsible for assigning roles appropriately and managing User permissions.

4.3 API Keys and Authentication

You may authenticate to the Service via session-based authentication (web app) and/or API keys (public API). API keys are treated as confidential credentials. You are responsible for:

  • Generating, storing, rotating, and revoking your keys; and
  • All requests made using your keys, whether authorized by you or not.

5. Customer Data and Privacy

5.1 Ownership of Customer Data

As between you and Converra, you retain all rights, title, and interest in and to Customer Data. These Terms do not transfer ownership of Customer Data to Converra.

5.2 License to Use Customer Data

You hereby grant Converra a non-exclusive, worldwide, royalty-free license to host, store, process, transmit, analyze, and otherwise use Customer Data solely:

  • To provide, maintain, and improve the Service;
  • To perform optimization, simulation, evaluation, metrics, memory, and insights workflows;
  • To generate aggregated or anonymized statistics and performance analytics; and
  • To comply with law or respond to lawful requests.

We do not sell Customer Data.

5.3 Third-Party Processing (LLM Providers and Infra)

To provide the Service, we may transmit Customer Data to:

  • Third-party LLM Providers for inference, evaluation, and simulation; and
  • Infrastructure providers (e.g., cloud hosting, databases, vector stores, caching, email, and payment processors).

Such providers are engaged as our subprocessors, and their terms and privacy practices govern their handling of data once transmitted. We do not control their models' internal behavior and outputs.

5.4 Data Retention and Deletion

Upon termination of your Account or upon your written request:

  • We will delete or de-identify Customer Data from active systems within 30 days, subject to any longer retention required by applicable law or legitimate business needs (e.g., billing records, audit logs).
  • We may retain aggregated or anonymized information that does not identify you or your Users.
  • Backups and archives may persist for an additional reasonable period and will be protected and eventually overwritten in the ordinary course of business.

5.5 Sensitive Data

Unless explicitly agreed in writing, you must not submit to the Service any data that is subject to special legal protections (e.g., highly sensitive health, financial, biometric, or government-classified data). You are responsible for ensuring that your use of the Service complies with all applicable data protection and privacy laws.

6. Acceptable Use

6.1 General Restrictions

You and your Users must not:

  • Use the Service for any unlawful purpose or to facilitate illegal activity.
  • Attempt to breach or circumvent authentication, authorization, or security measures.
  • Interfere with, disrupt, or degrade the Service or its infrastructure.
  • Attempt to access data or content belonging to other customers.
  • Reverse engineer, decompile, or disassemble the Service, except as permitted by law.

6.2 Content and Model Use Restrictions

You must not use the Service to:

  • Generate or disseminate content that is illegal, abusive, or directly harmful (e.g., promoting violence or serious criminal activity).
  • Harass, threaten, or defame individuals or groups.
  • Conduct unauthorized surveillance or violate the privacy rights of others.
  • Circumvent, subvert, or attack LLM or platform safeguards in ways that materially increase risk.

6.3 Security and Abuse

You may not perform or attempt to perform security testing (including penetration testing or load testing) on the Service without our prior written consent.

6.4 High-Risk Use

The Service is not designed for use in high-risk environments where failure could lead directly to death, personal injury, or severe physical or environmental damage (e.g., medical decision-making, autonomous weapons, emergency response). Any such use is strictly at your own risk.

7. Automated Optimization, Simulation, and AI Behavior

7.1 Automated Changes

Depending on configuration (e.g., automation levels set to manual, semi_automated, or automated), the Service may:

  • Propose or apply changes to your prompts, parameters, or workflows;
  • Run simulations using personas and scenarios;
  • Score variants using multiple metrics; and
  • Suggest or enact rollouts or rollbacks based on performance.

7.2 Safety and Governance Features

The Service includes mechanisms such as validation layers, simulation phases, metrics thresholds, and controlled rollout strategies intended to minimize regressions and unexpected behavior in optimized workflows.

7.3 Customer Responsibility (Medium Disclaimer)

While we design the Service to validate and test changes, you remain ultimately responsible for:

  • Reviewing, approving, or rejecting changes that impact your production systems;
  • Configuring automation levels, governance rules, and rollout strategies; and
  • Monitoring your own applications and downstream effects.

We do not guarantee that any automated or suggested change will meet your performance, safety, or compliance requirements.

7.4 No Guarantee of Model Output

LLM outputs are probabilistic, may be wrong, incomplete, or biased, and may change over time. We do not warrant the correctness, safety, or fitness of any specific LLM output or optimization result.

8. Third-Party Services and Integrations

8.1 Third-Party Providers

The Service relies on third-party providers for:

  • LLM inference and evaluation;
  • Databases, vector stores, and caches;
  • Payment processing (e.g., Stripe);
  • Email delivery;
  • Hosting, monitoring, and logging.

We are not responsible for outages, changes, or failures of third-party services, but we will act in good faith to mitigate impact where reasonably possible.

8.2 Your Integrations

If you connect your applications, CRMs, or other services to Converra, you are responsible for the configuration, security, and compliance of those integrations.

9. Fees, Billing, and Taxes

9.1 Subscriptions and Pricing

Access to certain features of the Service may require a paid Subscription. Applicable pricing, billing frequency, and included usage are specified in the Subscription plan you select.

9.2 Metered Usage and Overages

Some aspects of the Service (e.g., token usage, optimization runs, team members) are metered. If your usage exceeds plan limits, overage fees may apply according to the then-current pricing.

9.3 Payment and Collection

Payments are processed through Stripe or another payment provider. By subscribing, you authorize us to charge you for recurring fees and overages using your payment method on file.

9.4 Non-Payment

If payment cannot be collected when due, we may suspend or terminate your access to the Service or downgrade your plan.

9.5 Taxes

Fees are exclusive of any applicable taxes. You are responsible for paying all taxes associated with your purchases, excluding taxes based on Converra's net income.

10. Availability, Changes to the Service, and Beta Features

10.1 Availability

We aim to operate the Service with reasonable uptime and stability, but we make no guarantees of uninterrupted or error-free availability unless separately agreed in a written SLA.

10.2 Changes and Improvements

We may modify, enhance, or discontinue portions of the Service at any time, including APIs, features, or user interfaces. We will make reasonable efforts to avoid breaking changes without notice, but you acknowledge that change is inherent to a rapidly evolving AI platform.

10.3 Beta or Experimental Features

We may label certain features as beta, preview, or experimental. Such features may be incomplete, may change significantly, or may be discontinued at any time. They are provided "as is" without any warranties.

11. Intellectual Property

11.1 Converra IP

Converra owns all right, title, and interest in and to the Service, Documentation, software, user interface, optimization agents, simulation systems, scoring frameworks, and all related intellectual property.

11.2 No Implied License

Except for the limited rights expressly granted in these Terms, you receive no other rights or licenses to Converra's intellectual property.

11.3 Feedback

If you provide feedback, suggestions, or ideas regarding the Service, you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use such feedback for any purpose without restriction or compensation.

12. Confidentiality

12.1 Confidential Information

"Confidential Information" means any non-public information disclosed by one party ("Disclosing Party") to the other ("Receiving Party") that is designated as confidential or that should reasonably be considered confidential given the nature of the information and the circumstances of disclosure.

Customer Data is treated as your Confidential Information.

12.2 Obligations

The Receiving Party will:

  • Use Confidential Information only as necessary to perform under these Terms;
  • Protect Confidential Information with at least reasonable care; and
  • Not disclose Confidential Information to any third party except as permitted under these Terms or with consent.

12.3 Exclusions

Confidential Information does not include information that:

  • Is or becomes publicly available without breach;
  • Was lawfully known to the Receiving Party before disclosure;
  • Is independently developed without use of the Disclosing Party's Confidential Information; or
  • Is received lawfully from a third party without confidentiality obligations.

12.4 Compelled Disclosure

The Receiving Party may disclose Confidential Information if required by law, regulation, or court order, provided it gives the Disclosing Party notice (where legally permissible) and cooperates in any effort to limit disclosure.

13. Term and Termination

13.1 Term

These Terms commence when you first access the Service and continue until terminated by either party.

13.2 Termination by You

You may terminate your Account at any time by following the instructions in the Service or by contacting us. Fees paid are non-refundable unless otherwise required by law or explicitly agreed.

13.3 Termination by Converra

We may suspend or terminate your access to the Service, in whole or in part, if:

  • You materially violate these Terms;
  • You fail to pay any amounts due;
  • Your use of the Service presents a security, legal, or operational risk; or
  • We decide to discontinue the Service generally.

13.4 Effect of Termination

Upon termination:

  • Your right to use the Service immediately ceases.
  • We will delete or de-identify Customer Data from active systems within 30 days, subject to Section 5.4.
  • Any provisions that by their nature should survive (e.g., payment obligations, IP ownership, confidentiality, disclaimers, limitations of liability, indemnification, and governing law) will survive termination.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, OR RELIABILITY.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

  • THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE;
  • OPTIMIZATION OR SIMULATION RESULTS WILL MEET YOUR EXPECTATIONS OR PERFORMANCE TARGETS;
  • LLM OUTPUTS OR METRICS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY PARTICULAR USE.

YOU UNDERSTAND THAT AI AND LLM OUTPUTS ARE INHERENTLY PROBABILISTIC AND MAY BE INCORRECT, MISLEADING, OR UNSUITABLE FOR RELIANCE WITHOUT HUMAN REVIEW.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

15.1 Exclusion of Damages

IN NO EVENT WILL CONVERRA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15.2 Aggregate Liability Cap

CONVERRA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, WILL NOT EXCEED THE AMOUNT YOU PAID TO CONVERRA FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15.3 Essential Basis

YOU ACKNOWLEDGE THAT THE FEES CHARGED BY CONVERRA REFLECT THIS ALLOCATION OF RISK AND THE LIMITATIONS OF LIABILITY SPECIFIED HEREIN.

16. Indemnification

You agree to indemnify, defend, and hold harmless Converra and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • Your or your Users' use of the Service;
  • Customer Data (including any allegation that Customer Data infringes or violates the rights of a third party or any law); or
  • Your violation of these Terms or applicable law.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms and any dispute arising out of or relating to them or the Service will be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-laws principles.

17.2 Venue

You and Converra agree to submit to the exclusive jurisdiction of the state and federal courts located in Delaware (for example, the Court of Chancery of the State of Delaware or the United States District Court for the District of Delaware) for the resolution of any dispute arising out of or relating to these Terms or the Service.

17.3 Injunctive Relief

Nothing in this Section limits either party's right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent or stop actual or threatened infringement, misappropriation, or violation of a party's intellectual property or proprietary rights.

18. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will provide notice through the Service, by email, or by other reasonable means. The "Last Updated" date at the top indicates the effective date of the current version.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service.

19. Miscellaneous

19.1 Entire Agreement

These Terms constitute the entire agreement between you and Converra with respect to the Service and supersede all prior or contemporaneous agreements or understandings, whether written or oral, relating to the Service, except where you have a separate written agreement signed by both parties (e.g., an enterprise MSA), in which case that agreement will prevail to the extent of any conflict.

19.2 Assignment

You may not assign or transfer these Terms or your rights or obligations hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of assets.

19.3 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

19.4 No Waiver

Failure or delay by Converra to enforce a right or provision under these Terms will not constitute a waiver of such right or provision.

19.5 Notices

We may provide notices to you via email, the Service interface, or other reasonable means. You are responsible for maintaining accurate contact information in your Account.

Contact Information

For questions about these Terms, please contact:

legal@converra.ai
Converra, Inc.
Delaware, USA