Hallucinations, drift, cost, coherence—Converra improves your agent continuously.
The metric that matters: did the user succeed?
You'll see: Higher resolution rates, fewer drop-offs, more completed tasks
Unverified claims that erode trust and create liability
You'll see: Fewer escalations from bad answers, reduced legal and compliance risk
Agent ignores or misuses retrieved sources
You'll see: Higher answer accuracy, better use of your knowledge base
JSON, function calls, or schemas that break downstream systems
You'll see: Zero integration failures, reliable automation
Wrong tools selected, bad arguments, failed executions
You'll see: Higher task completion, fewer silent failures
Loses context mid-conversation, contradicts itself, forgets constraints
You'll see: Smoother multi-turn experiences, fewer user repeats
Too strict (frustrating users) or too loose (compliance risk)
You'll see: Fewer false refusals, fewer policy violations
Agent doesn't know when to hand off to humans vs. keep trying
You'll see: Right cases reach humans, simple ones stay automated
Voice drifts across interactions or doesn't match your product
You'll see: Consistent brand experience, better user trust
Ship prompt changes without breaking what works
You'll see: Confident deploys, fast iteration, easy rollbacks
Token usage spikes, response times creep up
You'll see: Lower cost per conversation, faster responses
Performance degrades as models update and usage patterns shift
You'll see: Stable metrics week-over-week, early warning on regressions
CSAT, NPS, conversion rate, deflection rate, custom evals—if you can score it, Converra optimizes for it.
Works with any AI agent—support, sales, onboarding, internal tools, or whatever you're building.
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