100%
Hallucinations eliminated
The orchestrator stopped fabricating pricing, VAT rules, and infrastructure details — issues users were relying on as fact. Zero occurrences verified across production traffic since Apr 23 deploy.
Production verified case study
Converra optimized Salespeak's orchestrator agent
Salespeak runs roughly 1,000 conversations per week. Converra improved the orchestrator agent that routes conversations to the right specialist, then verified the result in production.
68%
Fewer routing failures
Mis-routed queries dropped from 16% to 5% of production traffic after Apr 25 deploy. Verified.
0
Engineering hours
Converra generated and tested the fixes; Salespeak's CTO reviewed and applied the winning changes.
The problem was not one bad answer
The orchestrator sits at the front of the agent system. When it routes incorrectly, users land with the wrong specialist, get dismissed, or receive unsupported product claims. Fixing that layer improves the whole downstream experience.
Diagnosed the orchestrator
Converra analyzed production conversations from the router that decides which specialist agent should handle each user.
Generated targeted fixes
The fixes focused on routing behavior and hallucinated claims instead of generic prompt rewriting.
Tested candidates in simulation
Variants were evaluated against realistic multi-turn conversations before any change touched production.
Verified production impact
Results were measured from post-deploy live traffic for each target failure mode.
Why this matters for top-of-funnel buyers
Converra is not just reporting on agent failures. It closes the loop from diagnosed production issue to generated fix, simulated validation, deployment, and measured production outcome.